Summit 2018

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27938XXX Li Fitbit - Charge 2
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18th Edition of Summit

GS1 Hong Kong Summit 2018:
Digital Business Transformation – Connecting the Dots

GS1 HK Summit 2018 was successfully held on 29 November. The Summit brought together close to 600 delegates, including the esteemed presence of Mr. Nicholas Yang, Secretary for Innovation and Technology of HKSAR, Legislative Councilors Mr. Charles Mok, Ms. Elizabeth Quat and Mr. Peter Shiu, among other guests.

The audience gained insights from a total of 5 keynote / plenary sessions, 11 presentations and 5 panel discussions, delivered by renowned speakers from both the government, MNCs and SMEs.

Thank you for your support, we looking forward to seeing you again next year!
For photos, speakers presentation download and video, please visit Event Highlight.

Online Survey:
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About GS1 Hong Kong

Founded by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong is the local chapter of GS1®, a not-for-profit, standards organisation that develops and drives adoption of easy-to-implement global standards for business to uniquely identify, accurately capture and automatically share vital information about products, locations and assets. Headquartered in Brussels, Belgium, GS1 has over 110 national chapters in 150 countries.

GS1 Hong Kong’s mission is to enable Hong Kong enterprises to improve the efficiency, safety, and visibility of supply chains across multiple sectors and facilitates commerce connectivity through the provision of global standards and a full spectrum of standards-based solutions and services. GS1 Hong Kong engages with communities of trading partners, industry organisations, government, and technology providers to understand and respond to their business needs through the adoption and implementation of global standards.

Currently, GS1 Hong Kong has about 8,000 corporate members covering close to 20 industries including retail consumer goods, food and food services, healthcare, apparel, logistics as well as information and technology. GS1 Hong Kong continually enhances and rolls out new services and solutions to help our corporate members to embrace new realities, new challenges, and new opportunities.

For more information about GS1 Hong Kong, please visit www.gs1hk.org.

Presentation

20+ Speakers

Insightful Sharing

CEO Panel/ Keynotes/ Plenaries/ Concurrent Tracks

Networking

600+ Delegates/ Potential Customers

Interaction

10+ Solution Showcase/ Information Exchange


Guest Of Honour, Distinguished Speakers And Guests
Dr. William Lo, JP
Vice Chairman
Kidsland Int'l Holdings Ltd

Biography

Dr. William Wing-Yan LO, JP is currently the Vice Chairman of Kidsland International Holdings Ltd (SEHK:2122), one of the largest multi-brand toys and children products distribution networks (Kidsland) in the PRC. The company also operates exclusively the LEGO Certified Store in HK. Dr Lo is also the Chairman of Captcha Media Ltd, a digital marketing & strategy agency, as well as Strategenes Limited, a financial & strategy advisory firm in HK. Dr Lo is a Founding Governor of the Charles K Kao Foundation for Alzheimer’s Disease as well as The Independent Schools Foundation Academy, one of the most well known independent schools in HK. He has also been the Chairman of Junior Achievement Hong Kong since 2013. Dr Lo started his business career at McKinsey & Company and had subsequently held various top management posts at HK Telecom, Cable & Wireless plc, Citibank, WPP plc, China Unicom, I.T Limited and South China Media Group. He is renown for being the founder of Netvigator, the largest Internet business in Hong Kong, as well as iTV (the predecessor of NowTV), the first interactive and on-demand TV service in the world.

Dr. Lo obtained a MPhil degree in Molecular Pharmacology and a PhD degree in Genetic Engineering/Neuroscience, both from Cambridge University, UK. In 1996, he was selected as a “Global Leader for Tomorrow” by the Davos-based renowned global organization World Economic Forum. In 2000, he was selected as one of the top 25 Asia’s Digital Elites by the Asia Week magazine. Dr. Lo has held numerous Government appointments during his career and is currently a member of the Cyberport Advisory Panel and a Member of the Hospital Governing Committee of HK Red Cross Blood Transfusion Service. He was a board member of the Broadcasting Authority as well as the ASTRI and the Science Park. He was also a founding member of the Stock Exchange of Hong Kong’s Growth Enterprise Market (GEM) Listing Committee. In 1999, Dr Lo was appointed a Justice of the Peace (JP) of HKSAR Government for his contribution to the city of Hong Kong. During the period 2003-2016, Dr Lo was a Committee Member of Shantou People’s Political Consultative Conference. Dr Lo serves as an independent non-executive director on the board of a number of publicly listed companies in HK, including Television Broadcasts Ltd (SEHK: 511), CSI Properties Ltd (SEHK:497), SITC Int’l Ltd (SEHK:13308), JingRui Holdings Ltd (SEHK:1862), Ronshine China (SEHK:3301), Hsin Chong Group Holdings Limited (SEHK: 404) . He is also an independent non-executive director of the New York Stock Exchange listed Nam Tai Property, Inc. (NYSE:NTP).

Mr. Al Hong
Managing Director
K Style Lab

Biography

Retail Real Estate Executive
New Store Expansion – Leasing – Property Management
Strategic Planning – M&A

Regional executive who delivers high-caliber results in environments requiring initiative, cross-cultural acumen, creative thinking and flexibility. Broad experience in all aspects of retail real estate development. Direct experience with Real Estate, Strategic Planning, M&A, Property Management, Leasing, and Design & Construction. Bilingual: Korean and English. Proficient in Mandarin.

  • Experience – Over 20 years of working experience retail store development in Korea and Greater China. Direct experience with Real Estate, Strategic Planning, M&A, Property Management, Leasing, and Design and Construction.
  • Result Driven – Almost quadrupled the number of Walmart stores from 71 to 270 between 2007 and 2011 in China. Increased Apples Stores in China from 8 to 32 in nearly 3 years.
  • Team Building – Trained and developed the most productive retail real estate team in China. Demonstrated ability to instill a common vision and developed a dynamic team based on trust and mutual respect.
  • Process Optimization – Increased YoY internal project approval rate by average of 37% by improving the process through coordinating with relevant divisions and streamlining in Walmart.
  • Developer Relations – Consistently built robust pipeline of projects by establishing relations with key developers throughout China, Hong Kong and Korea by getting directly involved in deals.

PROFESSIONAL EXPERIENCE

K-Style Lab Limited – Founder/Managing Director, Current (Hong Kong)

K-Style Lab is a co-retailing platform that introduces unique and alluring brands, mainly from Korea, but also from other parts of the world, to Hong Kong. Featuring fashion, beauty, accessories, and lifestyle products that are relevant to customers in the trade area where each pop-up stores are located.

  • Pop-Up 1: 4/F, Times Square, Causeway Bay, Hong Kong (Nov 2016 ~ Apr 2017)
  • Pop-Up 2: G/F 67 Hollywood Road, Central, Hong Kong (Jul 2017 ~ Jun 2018)
  • Pop-Up 3: Atrium, K11, Tsim Sha Tsui, Hong Kong (Jan 2018 ~ Mar 2018)
  • Korean Brand Pop-Up Series: 1/F K11, Tsim Sha Tsui, Hong Kong (Apr 2018 ~ Present)

With pop-up stores becoming a prevalent retail format, K Style Lab also offers total solution for brands to conduct pop-up stores in Hong Kong.

Ms. Margaret Lau
General Manager

Biography

Ms. Margaret Lau is the General Manager of DCH Food Mart, leading the Retail business with 50+ stores. Margaret has over 20 years’ experience in Retail, with strong background in Category Management, Vendor Management and Supply Chain Management. She is now responsible for monitoring the P & L of the company, managing overall business strategy and exploring new business model for the whole company.

Before joining DCH Food Mart, she was the Head of Merchandise for Health & Beauty Retailer. She also worked in different regions such as China, Malaysia and Cambodia for over 10 years, handling the special project in different cities for setting up retail stores and establishing positive rapport with corporations with JV partners.

Abstract
Operation Efficiency in New Retail

P – Purpose & Problem Solving
E – Execution
A – Acting as Role Model
C – Communication
E – Efficiency

New Retail, redefine a seamless integration of offline, online and logistics for retailing, aim to drive operational efficiency, which is recently a challenge to all over place.

With the growth of complexity of retail, the most important thing is to identify the purpose for transformation and the main problem for the existing procedure, to manage the company in a better way and figure out the appropriate approach to take. To streamline business process, new technology is a digital transformation for effective execution, which offers the flexibility, control and efficiency for both back office and frontline staff.

Besides, to smooth the implementation, a role model is influential to coordinate with colleagues and take the lead to do better communication. Communication is not only applied for internal, but also for customers. Customer service is decisive for the operational process which help to build loyalty and trigger purchase.

Finally, it is key for retailers to evaluate efficiency with measurable results and getting insights from the data. With consolidation of different aspects, driving operation efficiency will optimize the business procedure and deliver benefits to customers, resulting in successful retail whatever and wherever in which format.

Mr. Kenneth Chan
CEO and Executive Director

Biography

Mr. Chan Kenneth Chi Kin (陳志堅), aged 45, was appointed as a Director on 17 January 2017 and was designated as the Chief Executive Officer of Sun Hing Printing Holdings Limited (HKEX: 1975) and Executive Director on 18 January 2017. He is responsible for formulating business strategies and overseeing general performance of Sun Hing Printing Holdings Limited (HKEX: 1975), in particular the Group’s sales and marketing activities, internal audit function and information technology initiatives.

He has over 14 years of experience in the printing industry and over 20 years of experience in sales and marketing. He is a committee member of the 10th Zhaoqing Municipal Committee of the Chinese People’s Political Consultative Conference (中國人民政治協商會議肇慶市第十屆委員會) and an Honorary Chairman of the 6th Board of Directors of the Zhaoqing Overseas Fraternal Association (肇慶海外聯誼會第六屆理事會名譽會長).

Mr. Kenneth Chan was a member of the Entrepreneurs’ Organisation – Hong Kong Chapter Limited (香港青年企業家協會有限公司) from 2005 to 2015 and has been an alumni of the organization since 2015. He has also been an YPO Beijing member of the Young Presidents’ Organisation – Beijing Chapter (青年總裁協會北京分會) since 2014 and an YPO Pearl River Delta member of the Young Presidents’ Organisation – Pearl River Delta Chapter (青年總裁協會珠江三角洲分會) since 2016. He has been admitted to the Institute as Honorary Fellow (印刷煤體專業人員協會) since the date of 11th day of June 2018.

Abstract

As we enter the new era of the 4th Industrial Revolution, China IoE acts as an alchemist by carefully combining the advantages of traditional enterprises with advanced smart technologies and launch them forward into the future.

China IOE focuses on the utilization of technology in the provision of high-tech printing services. We provide data printing including barcodes, QR codes, printing products with Bluetooth, RFID labels or NFC tags. Additionally, we offer personalized and customized services to assist brand-building.

Our parent company, Sun Hing Printing Holdings Limited, is a one-stop printing service provider and was listed on the Main Board of the Stock Exchange of Hong Kong (HKEX stock code 1975) since 16th November 2017. Our printing services can be broadly categorized into packaging printing, booklet printing, card printing, technology-enhanced printing, and other printing services.

Mr. Patrick Milburn
Managing Director

Biography

Patrick Milburn is Managing Director of Mezzo Labs Hong Kong, a marketing analytics consultancy originally founded in London in 2006. He is responsible for establishing and growing Mezzo Lab’s APAC business, as well as being tasked with bringing their unique culture and proposition to the region.

Patrick joined Mezzo Labs in April 2018. He was previously Head of Data, APAC, for Digitas, part of Publicis Groupe, for 3 ½ years. His role was focused helping clients put data at the heart of their business to establish a customer first data driven culture. He was responsible for building Digitas’ capabilities across Asia in the areas of Data Consultancy, Marketing Analytics, Data Science & Data Engineering. Over his tenure, he built a 40+ multidisciplinary team, winning clients such as Shangri-La, Prudential and Pernod Ricard China.

He has over 10 years digital and data experience working on clients in a variety of industries across Europe and APAC, including automotive (Helios, Michelin, Goodyear), finance (Barclaycard, Lloyds, UOB, HSBC, Prudential), travel (Virgin Atlantic, Cunard, Cathay Pacific), hospitality (Pan Pacific Hotel Groups, Shangri-La, Banyan Tree), and retail (Uniqlo, Woolworths, Watsons), amongst others.

Abstract

Driving incremental revenue through a personalised customer experience

Is 2018 finally the year where businesses become customer, rather than internally, driven? Traditionally, companies have separated marketing, commercial and operational teams in to distinct silos – each working on their part of the business to deliver against internal targets. The customer, however, doesn’t think like this – to them, you are one brand.

Personalisation has long been spoken about in the digital world, but only recently has the concept of joined up end to end journeys become a real possibility. Through bringing together offline operational, loyalty and transactional data, with digital data, brands can now deliver on the promise of a truly personalised, online to offline, experience.

Rather than being a marketing gimmick, this can benefit companies in two key ways: operational efficiency and incremental revenue growth. A joined up data strategy can enable companies to utilise data beyond a single siloed application – it enables, companies to get closer to their customers, drive additional relevance, loyalty, operational efficiency and ultimately revenue.

Mr. Ricky Szeto
General Manager and Executive Director

Biography

Dr. Szeto Wing-fu Ricky has been the General Manager and Executive Director of Hung Fook Tong Group Holdings Limited since 1999. He has been an Associate Professor at Hong Kong Shue Yan University, the Director of the Hong Kong Shue Yan University Enterprise and Social Development Research Centre and the Program Director of MSc in Marketing and Consumer Psychology programme at Hong Kong Shue Yan University.

Dr. Szeto has won numerous accolades during his career, including a Capital Leaders of Excellence 2007 Award, and was named the 2008 Top Ten Chinese Enterprise Creative Leader, and the China Social Responsibility Entrepreneur 2008, Enterprise Asia Outstanding Entrepreneurship Awards 2012 and Top Ten (Industry) Innovation Personality Award 2015 by Asia Brand Association. He currently chairs the Hong Kong Professional and Educational Service. He is member of different associations, including the Employees Compensation Assistance Fund Board, the Committee on Reduction of Salt and Sugar in Food for the Centre for Food Safety, the Committee on Lump Sum Grant Steering, and the Committee on Employees Compensation Assistance Fund Board. He is currently the Member of the Executive Committee, and the Chairperson of Committee on Social Enterprise and Employment of The Hong Kong Society for Rehabilitation.

Abstract

Digitalization is transforming how retailers expand their businesses and the way they engage their customers. As one of the top retailers in the herbal wellness industry that made revolutionary changes to the traditional herbal tea business, Hung Fook Tong’s new “HUNG+” machines will add a new strategic dimension to its retail business with the help of advanced artificial intelligence (AI) technology.

Launched in 2018 as part of Hung Fook Tong’s sales force, “HUNG+” is a smart vending kiosk unlike others. It integrates Watson – AI solutions developed by IBM – to generate instant interaction with customers and provide personalized recommendations. With the potential of translating big data into business insights, “HUNG+” is poised to seize the growing demand for customized shopping experiences through better understanding of their customers’ purchase behavior.

Revolving around the central idea of building a positive customer experience, the sharing will also touch upon the concept of unmanned shops and its potential unlocked by new technology.

Mr. Mark Morley
Strategic Product Marketing Director, Business Network

Biography

Mark joined OpenText in 2006 and in his current role manages product marketing activities for B2B Managed Services for OpenText’s Business Network group. Mark also supports strategic marketing activities related to Digital Transformation, Internet of Things and Blockchain. Mark also spent nine years in the global industry team looking after the manufacturing strategy for OpenText. Mark has also worked for PTC, McLaren Formula One Team, Computervision and GE Avionics. Mark has an MBA from Warwick Business School where his dissertation looked at the space tourism industry and an MSc Degree in Computer Aided Engineering from Cranfield University where his dissertation looked at engineering applications for Virtual Reality.

Abstract

Many companies today are undertaking digital transformation initiatives and exploring new technologies such as IoT, AI and Blockchain. Independently these technologies can bring many benefits but when combined they can bring even greater business value and help companies create the ‘autonomous ecosystem’ of tomorrow. However, many companies simply do not have the internal resources to explore these new technologies. Leveraging an outsourced approach to establishing a digital foundation to explore these technologies can bring many business benefits. This session discusses how OpenText Business Network can provide people, processes and technology to establish the digital foundation to enable and integrate with these disruptive technologies.

Ms. Suki Cheung
Associate Director, Sales & Marketing
SF Express

Biography

“Live in Excellence, Forwarding the Best.” Suki Cheung, The Champion for Public Speaking and Distinguished Salesperson Award, has been known for walking this talk.

Being the Associate Director (Sales & Marketing) in SF Express, Suki directs sales and marketing strategies, solutions selling, customer experience management and key growth strategies across the enterprise. Under her leadership, the team is intensifying its focus on creating distinctive customer value through products and solutions like cross border e-commerce, fulfilment bundle with freight solutions that align its broad capabilities for commercial innovation.

Before SF Express, Suki had been with UPS Parcel Delivery Service Limited for 12 years as well as SEKO Logistics as General Manager for around 3years, taking care business strategies, product development, market segmentation, customer service and talent development.

Suki also active in serving the community and professional institutions. She had been the Charter Ex Official Member for Belt & Road International Exchange Association, President for Junior Chamber International Queensway; ASEAN Committee Chairman for Chamber of Hong Kong Logistics as well as Deputy Steering Committee for Wofoo Social Enterprise. With the strong presence and network in Mainland China and ASEAN Countries, she is able to understand customer challenges and business needs around the globe.

Suki holds numerous professional qualifications, including a MBA & MSc, and speaks regularly on seminars and conferences.

Click On The Speakers Photo And Learn More.


Agenda

9:15 – 9:25

Welcome Remarks :
- Mr Joseph Phi, Chairman, GS1 Hong Kong Board (Executive Director, Li & Fung Group and
President, LF Logistics)

9:25 – 9:40

Opening Address by Guest of Honour
- Mr Nicholas W. Yang, GBS, JP, Secretary for Innovation and Technology, The Government of HKSAR

9:40 – 10:05

Keynote Session(1) : Digital Transformation to Gear Up for Total UX
- Mr Jason Archer, Managing Director, Asia Pacific, Under Armour
Morning Keynote and Plenary Session - Visionary Presentation on Innovative Commerce Trend

10:05 – 10:30

Keynote Session (2) “To Tell the Truth” Connect Consumer Journey
Mr Kent Wong, Managing Director, Chow Tai Fook Jewellery Group Ltd

10:30 – 10:50

Networking Coffee Break & Solution Showcase

10:50 – 11:20

Plenary Session (1): Growing Big Business Value in E-Commerce Disruption
Mr Ricky Wong, Co-founder and Chairman of Hong Kong Television Network Limited, HKTV Mall

11:20 – 12:20

Plenary Session (2) : Executive Panel Discussion
- Advancing Level of Customer Engagement: how to gain deeper insights to create rewarding experiences for digital savvy customers
Moderator: Mr Kenny Toy, Managing Director, Accenture Interactive, Accenture
Panelists:
Ms Freda Ng, Chief Digital Officer, Health and Beauty Asia, A.S. Watson
Mr Kent Wong, Managing Director, Chow Tai Fook Jewellery Group Ltd
Ms Leonie Valentine, Managing Director, Sales & Operations, Google Hong Kong

12:20 – 12:40

Plenary Session (3) : Excelling Business Transformation and Consumer Engagement - GS1 Hong Kong

12:40 - 13:45

VIP Networking Luncheon (by invitation only)

Ticketing & Event Details

GS1 Hong Kong Summit 2018
Date: 29th November 2018
Time: 9:15am – 5:15pm
Venue: Hong Kong Convention and Exhibition Centre S221 (Old Wing), Level 2, 1 Expo Drive, Wanchai, Hong Kong (Harbour Road Entrance)
Language: English

GS1HK Member: HK $1,590
Supporting Organisation Member: HK $1,590
Non-member: HK $1,890
Group Discount: Further 20% discount for Group Registration (4 persons or above), as low as HK$1,272 per ticket for GS1 HK & Supporting Organisation member and HK$1,480 per ticket for Non-Member registration! Group registration email to summit@gs1hk.org

*Please contact summit@gs1hk.org (Tel: 2863 9736) for more details

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Email: summit@gs1hk.org